Frequently Asked Questions

Is Shipping Free?

Absolutely! Shipping at The Founder Factory is completely free. There is nothing worse than being prepared to purchase a product then having a hefty shipping fee slapped onto your order. We are committed to providing you with the best experience possible, and if that means covering the shipping costs, then we are happy to do so.

Do You Ship Outside North America?

Yep! We're a global family, and we proudly ship our products worldwide. With a network of 20 shipping facilities across the globe, we're committed to ensuring your orders reach you no matter where you are. So, whether you're in North America or on the other side of the world, we've got your back, and your order will be on its way to you with care and efficiency.

How Long Will My Order Take To Arrive?

You can expect your package to reach your doorstep within 5-7 business days. We're as excited as you are to get your order to you as swiftly as possible, and we work diligently to ensure a timely delivery.

What Is Your Return Policy?

If for any reason you're not completely satisfied with your order, you have a 30-day window to return it. Not only will we refund your money, but we'll also cover the shipping costs for the return. Your satisfaction is our top priority, and we want to ensure you have a hassle-free shopping experience with us. We want you to have confidence knowing that if your purchase doesn't meet your expectations, we've got your back, and your peace of mind is our promise.

What If My Order Arrives Damaged?

If your order arrives damaged, please take photos of the damaged product in the box, and send us an email with the photos at support@thefounderfactory.co

We will email you further instructions and rectify the situation.

Can I Cancel My Order?

Yes. If for whatever reason you would like to cancel your order, you have 24 hours from the time of purchase to do so.

Do You Offer Discounts For Bulk Orders?

Of course! If you are looking to make a purchase of over 5 units, please send an email to info@thefounderfactory.co

Are The Canvasses In Inches Or Centimeters?

All of our canvasses are in inches.

Who Do I Contact For Press Inquiries?

For press and other inquiries, please send an email to info@thefounderfactory.co

Reach Out To Us